Fulfillments for Custom Orders

Fulfillments are the methods by which your customers will receive their orders. Castiron supports three different types of fulfillments: local pick-up, local delivery, and shipping. 

You can choose which of these methods you will use for your shop and for individual products. With Castiron, your customers will always be required to select a fulfillment option prior to paying and completing an order. 

The fulfillment options you create will show across your entire shop. This prevents a customer from placing one order with multiple fulfillment options at once (so you don't get one order with multiple different pick up/delivery times). 

How to Customize Fulfillment for Custom Order Forms

As noted, when a customer submits a custom order form, they are only requesting a quote for the products they want–and the fulfillment option. The Fulfillment section on a custom order form generally looks like this:

When you receive your customer's custom order request, you have the option to evaluate the fulfillment request, apply delivery fees, etc. 

Also, for custom Order Form fulfillment you can add to or remove any of your usual fulfillment options for a custom order (Ex: You typically ship products, but remove that as an option for custom cake requests). 

Scroll to the right-hand side of your order form and locate "Fulfillment Methods". Toggle your preferred fulfillment options on or off. 

In this example, local pickup and shipping options have been selected, meaning that only local pickup and shipping options will be visible on this particular custom order form.

This is how that will appear on the custom order form. Now only local pickup and shipping are available to the customer.

Another major difference for Custom Order requests, once your customer selects a fulfillment date, it will show them if you have availability on the date based on your Castiron Calendar (to adjust the dates to match your availability go to the Calendar tab on your shop admin and use the “Update Availability” button). 

If you do have the date available, it encourages your customers to fill out the request quickly as your calendar fills up fast:

If you do not have availability on a date, the customer will be unable to choose those dates for a custom order on the pop up calendar (they appear grayed out): 

Reviewing the Custom Order Request

When you receive the custom order Quote request (via email) from a customer, this is how the fulfillment section of the Quote Request will look to you:

It will show you what the customer requested and you can “apply” it or adjust as needed (we recommend first sending a message to your customer if you want to adjust their request and you do not know if they are flexible). 

You also have the option to add a Fulfillment fee: You set the price for the Pick Up/Delivery/Shipping for the quote and that will be added to the total amount of the Quote sent back to the customer for review. 

If you have more questions about fulfillment, check out the article Everything to Know About Fulfillments