Your Castiron Shop Emails

When you set up your Castiron account, the email address you use to log in will be the email inbox that customers will be communicating through (most commonly, artisans use a gmail email). We refer to this as your admin email address. While the Castiron platform facilitates email communication, this will be sent through your admin email provider. (You can  change or update this email address in Business Details from your shop admin at any time). 

• Order/Quote/Invoice email notifications will be sent to your admin email inbox. 
• Order/Quote/Invoice email confirmations sent to your customer will appear to be from your shop and email of [e-mail]. However, if they "reply" to this email it will go to your admin inbox. 
• There are various places in the Castiron admin where you can "Send Message" to your customer. These emails to customers will appear to be from your shop. 
• If your customer chooses to use the "Get In Touch" contact form via your Castiron shop, it will show up in your admin inbox. 
• Marketing emails will appear to be from your shop name and and "replies" will go to your admin email. 

Example:

Shop name & email: Lisa's Sweet Treats at [e-mail]

• Order notifications will go to Lisa's gmail inbox.
• Order confirmations to customer will be From: Lisa's Sweet Treats ([e-mail]) and the subject line will be "Your Order #xxxx from Lisa's Sweet Treats details". If the customer hits "Reply" the email will go to [e-mail].
• When a customer clicks "Get in Touch" and fills out the contact form, it will go to [e-mail] and Lisa can respond directly from there. 
• If Lisa clicks on an order and in the Contact Details where it has the customer contact info and she clicks "Send Message", this email will appear to the customer as an email from Lisa's Sweet Treats and any replies will go to that email will go to the [e-mail] inbox.