How to Clear Your Cache and Cookies

Cache is temporary storage that speeds up website loading by storing frequently used data (like images) on your device. Cookies are small files stored on your device by websites to remember preferences, login details, or tracking information.

While your browser cache usually helps websites load faster, it can sometimes prevent you from seeing the most up-to-date version of a webpage. 

 

Clearing Cache and Cookies:

You can clear your browser's cache and cookies to fix issues with websites that may be loading incorrectly or if you want to remove stored information about your browsing activity.

 

Impact of Clearing:

Clearing the cache forces your browser to re-download website resources, which can be useful if a website isn't loading correctly or if you want to see a new version of a page. Clearing cookies will typically log you out of websites and remove stored preferences. But it might also fix the loading issue. 

 

How to Clear Your Cache and Cookies:

Below we will outline how to clear cache and cookies in various browsers.

However, as browsers update, sometimes the process can change. So if you find the steps listed for your browser are outdated, you'll generally want to look for: Clear History and Website Data, Delete Browsing data, and/or Delete cookies from the menu.

Google Chrome on a Computer

• In Chrome on a computer, go to the three dot menu at the top right of your browser ⋮ > Delete Browsing Data

Google Chrome on Mobile

• In the Chrome mobile app, go to three dot menu at the bottom right ⋮ > Delete Browsing Data

Safari on a Mac

1. Enable the Develop menu in Safari. If you already see a "Develop" menu in the menu bar at the top of the screen you can skip this step. Otherwise, here's how to enable this menu in Safari:

• Click the Safari menu.
• Click Settings.
• Click Advanced.
• Check the box next to "Show Develop menu in the menu bar."

2. Click the Develop menu. Now that you've enabled it, it's in the menu bar at the top of the screen.

3. Click Empty Caches. This deletes your Safari cache on your Mac without clearing your cookies and other browsing data.

Safari on iPhone/iPad

1. Open your iPhone's Settings 

. To clear your browser cache on Safari, you'll need to clear your entire browsing history and cookies. Start by opening the Settings app from your Home screen or App Library.

2. Scroll down and tap Safari. It's in the 5th group of settings.

3. Scroll down and tap Clear History and Website Data. You'll find this blue link near the middle of the page.

4. Tap Clear History and Data to confirm. Doing so will clear all of your iPhone's Safari data, including the cached files and pages.

Microsoft Edge on Windows

1. Click the three-dot menu in Edge ••• . You'll see it at Edge's top-right corner.

2. Click Settings. It's on the menu.

3. Click Privacy, search, and services. This is in the left panel.

4. Click Choose what to clear. This is a button in the right panel next to "Clear browsing data now."

5. Choose a length of time. Select how much data to clear from the "Time range" menu at the top. To clear your entire cache, select All time.

6. Check the box next to "Cached images and files."If you only want to clear your cache and not cookies and other data, make sure none of the other boxes are checked.

7. Click Clear now. This deletes your Edge browser cache.

Firefox on a Computer

1. Click the menu in Firefox ☰. It's the three horizontal lines in the top-right corner of the window.

2. Click Settings. It's toward the bottom of the menu..

3. Click Privacy & Security. You'll find this in the left panel.

4. Click the Clear Data button. It's under "Cookies and Site Data" in the right panel.

5. Choose what to delete. You'll definitely want to check the "Cached Web Content" checkbox, but everything else is optional.^[25]

• If you only want to clear the cache, uncheck "Cookies and Site Data."

6. Click Clear. This clears your Firefox browser cache.

Firefox for Android

1. Tap the three-dot menu in Firefox. It's at the top-right corner of your web browser.

2. Tap Settings on the menu.

3. Tap Delete browsing data.

4. Choose what to delete. To delete just the cache, check the box next to "Cached images and files" and remove the other checkmarks.

5. Tap Delete browsing data. A confirmation message will appear.

6. Tap Delete to confirm. Your cache is now removed.

Firefox for iPhone/iPad

1. Tap the menu in Firefox ☰. It's the three horizontal lines at the bottom-right corner.

• In Firefox for iOS, you can only clear the cache by deleting all of your private browsing data. This means you'll also be deleting any saved cookies and your browsing history.

2. Tap Settings.

3. Tap Data Management. It's under the "Privacy" header.

4. Tap Clear Private Data. It's at the bottom of the screen.

5. Tap OK when prompted. Doing so will clear the cached files from your Firefox browser.

Samsung Internet on Android

1. Tap the three-line menu in Samsung Internet. You'll see it at the bottom-right corner of your browser. 

2. Tap Settings. It's the gear icon in the menu.

3. Tap Personal browsing data. This option is in the "Privacy" section.

4. Tap Delete browsing data. It's near the top of the page.

5. Select "Cached images and files." If you don't want to clear other data, such as your browsing history or cookies, remove the checkmarks from other options.

6. Tap Delete data. It's at the bottom of the screen. Your Samsung Internet browser cache is now clear.

If you do not find your browser on this list or the instructions are outdated, reach out to support at [e-mail] and let us know which browser you are using, if you are using it on desktop or mobile and we'll assist you to get your browser cleared. 

Additionally you can try looking at your webpage on a different or incognito browser to see if the issue is fixed.